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Customer Voodoo

ABOUT

We formed Customer Voodoo to promote and build the intersection between the online transaction and the offline customer service contact. This is the customer experience white space where many companies fail to perform adequately, leaving there customers feeling unsure if they've made the correct purchase decision or even worse, sure that they made the wrong decision. These customers often feel like they are dealing with two distinct companies or as my grandmother used to say - "one hand doesn't know what the other hand is doing." We use our experience and expertise in web development, contact centers operations and customer experience to build solutions that allow the customer to transition seamlessly between the online and offline experience - from buying that product that they've been searching for to chatting online with a call center agent so that can be certain they are getting what they expect.

Our Team:

Chris
Chris has been in the customer experience business for over 20 years. His passion is finding the right mix of positive customer emotions and business consistency that will keep customers coming back. Leveraging web 3.0 principles, contact center best practices and a deep understanding of the impact of customer experience on the bottom line have positioned him to be a leader in this space.
Jean-Roux
With a 13 year creative advertizing and marketing background, JR understands the importance of the overall experience to your brand. Whether you are looking to be wickedly smart and edgy or just plain awesome, JR can help you design a platform that provides this experience.
Mark
Mark, has more than 16 years of experience in the Information Technology Business architecting, designing and developing applications on varying scales and platforms, utilizing multiple "higher level" development languages. His ability to scope, design, and develop almost instantaneously has made him one of the most formidable in his field. He has the ability to think out of the box quickly and effectively to solve real world problems plagued by development teams while still possessing the tenacity and drive to get tasks, projects, and coding designs completed in an expedient manner. His development abilities along with his business savvy allow for him to communicate with both technical and non-technical clients so that there isn't a "lost in translation effect or loss of understanding and comprehension between parties".
Scott
Scott has spent the last 14 years developing dynamic web sites and applications for organizations ranging from Fortune 500 companies to start-ups across a diverse set of industries. Specializing in multimedia and interactivity, Scott is committed in driving his projects towards the bleeding edge of technology by staying up to date with the latest standards and keeping an open mind towards the multitude of solutions, ultimately finding the right path to deliver the best end-user experience.

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