Customer Voodoo

Oracle Service Cloud (RightNow)

Customer Voodoo, an Oracle Gold Partner, provides soup to nuts implementation and consulting services for the Oracle Service Cloud (RIghtNow) product suite. Oracle Service Cloud includes Web, Social and Contact Experiences for a unified, cross channel service solutions in the Cloud. Oracle Service Cloud provides a broad set of capabilities which are simple to stand up for any organization. Our proven team of Oracle RightNow professionals can help your organization implement, extend and evolve the platform to meet your business goals and provide a world class, integrated customer experience.

Planning and Design
(6-8 Weeks)

Customer Voodoo will work with you to assess your current situation,document business requirements and propose a realistic solution that meets your requirements. At the end of this engagement we will provide a complete set of solution documents that you will be able to use to implement the technology whether you decide to use us or directly engage with Oracle professional services.

Implementation (12-15 Weeks)

Customer Voodoo provides all of the resources that you need to implement the RightNow Technology Suite including experienced Oracle RightNow Functional Analysts, Oracle RightNow Administrators, Oracle RightNow Integration Developers, Front-End Developers and Oracle RightNow Solution Architects and Project Managers to enhance your existing team or to provide an end-to-end implementation team to make sure that your solution is built correctly and can be managed by your team once the project is complete.

Custom Development

Customer Voodoo was founded to bring the magic behind the Customer Experience. This concept means that we employ the best engineers and technology available to extend, evolve and even revolutionize the product suite. As many know, the Oracle RightNow Product Suite is a great starting point, but the ability to extend it is where the true value can be found.

Remote Administration

Customer Voodoo has found that many of our customers are not able to find the best RightNow Administrators to maintain and help evolve the system. Therefore, we have decided to provide RightNow Administration managed service. The solution is simple. You decide what resource level you need - 1/3, 1/2, 1 or more and for how long and we will provide a dedicated RightNow Administrator who will learn your system and become part of your extended team performing all your daily RightNow Administration.

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